Baby Mart

Orders are typically processed within 1-2 business days. During peak seasons or promotional periods, processing may take up to 3-5 business days. You will receive a confirmation email once your order has been processed and shipped.

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in the same condition as received. To initiate a return, please contact our customer service team with your order number. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Yes, we offer exchanges for different sizes or colors within 30 days of delivery. The item must be unworn and in original condition. Contact our support team to arrange an exchange. If the new item has a different price, we will process a refund or charge the difference accordingly.

We offer standard shipping (5-7 business days), express shipping (2-3 business days), and overnight shipping. Shipping costs are calculated at checkout based on your location and selected method. Free standard shipping is available on orders over PKR 5,000.

Currently, we ship within Pakistan only. We are working on expanding our shipping options to include international destinations. Please check back for updates or subscribe to our newsletter to be notified when international shipping becomes available.

Once your order ships, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier's website. Tracking information is typically available within 24 hours of shipment.

We accept all major credit cards (Visa, MasterCard, American Express), debit cards, PayPal, and cash on delivery for local orders. All transactions are secured with SSL encryption to protect your payment information.

Yes, we take your privacy seriously. All personal information is encrypted and stored securely. We never share your information with third parties without your consent. Please review our Privacy Policy for complete details on how we protect and use your data.

If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you. We cover all return shipping costs for damaged or defective items.

Orders can be cancelled or modified within 24 hours of placement, as long as they have not been processed for shipping. Please contact our customer service team immediately if you need to make changes. Once an order has shipped, it cannot be modified or cancelled.

You can reach our customer support team via email, phone, or live chat. Our support hours are Monday to Friday, 9 AM to 6 PM PKT. We typically respond to emails within 24 hours. For urgent matters, please use our live chat feature or call our support hotline.

Yes, we offer gift wrapping services for a small additional fee. You can select this option during checkout and include a personalized message. Gift receipts without pricing information are also available upon request.